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A hotel desk clerk is the personnel in the front office who is responsible for welcoming guests in a hotel. He or she is responsible for attending and serving guests in a courteous, efficient and pleasant manner, both face-to-face and on the phone. Nowadays there is huge demand for hotel desk clerks. If you want to secure a decent job in this field then you must excel in communicational as well as clerical skills.
Hotel desk clerk is the person, who is always in the public eye. In this article, I would like to provide you some questions that come up again and again in interviews for the post hotel desk clerk.
1. Tell us a bit about yourself?
It is a very general interview question. The interviewer is looking for a quick overview of your academics. The employer is not at all interested in your family, pets, or hobbies. Demonstrate your professional self in front of the interviewer. The best way to answer this is to give a brief description of your qualification so far, focusing on your specific achievements.
2. Please elaborate about the roles and responsibilities of a hotel desk clerk?
People at this post have to carry out numerous important roles and responsibilities. He or she has to look after check in, check out procedure, handle cash, assign rooms, register guests, determine credit, render bills, receive cash, credit payments and provide guest service.
3. Can you please tell us about your typing speed?
A clerk is thought to have a very good typing speed. On an average they are supposes to have a typing speed of 40 to 50 words per minute. Just make certain that you possess this speed. Else it will be very hard for you to be selected. One should practice very hard on typing speed.
4. According to you what are the most effective approaches in communication?
I think one should be humble, polite and friendly while talking to others. It is the most excellent way of communication according to me.
5. Why do you want to work for our hotel?
Well, this question needs a detail research of the respective hotel. Do your homework prior to the interview and spend some time online or at the library and make research about the respective hotel. Find out as much as you can, including products, size, income, reputation, image, management talent, people, skills, history, and philosophy of the related hotel.
Make sure you prepare these questions well before appearing in an interview.
Hotels and resorts are places of rest and relaxation where a weary traveler or businessperson can rest his or her head. Ensuring that they are run like clockwork and satisfy guests needs are professionals with a hotel management degree or diploma who work in all elements of full service lodging operations including: front office, food and beverage, housekeeping, sales and marketing, accounting, human resources, and more. With 8,356 Canadian hotels, motels, inns and resorts accommodations that employ 378,000 people now is a great time to obtain a hotel management education and enter this field.
To meet the growing demand for hotel and resort managers, Centennial Colleges Hospitality Management Hotel and Resort program admits students at three points during the year (September, January and May). To begin their hotel management education at this institution, students must present at minimum an Ontario Secondary School Diploma (OSSD) or equivalent or be 19 years of age or older. Also required is a compulsory English 12C or U credit, skills assessment or equivalent. Possession of minimum admission requirements does not guarantee admission to the program.
Once accepted, students attend courses that are designed to offer them a hotel management education that results in the knowledge and ability to link directly into the industry at the conclusion of the program. This is achieved through a full range of business practices (marketing, human resources, and finance and industry operations as applied to the accommodation industry) in lectures and through an industry field placement. The practical aspect of Centennial Colleges hotel management education allows students to apply what they have learned in their courses to the real world and build valuable relationships with employers that will give them the upper hand over their competition.
Once they complete their hotel management education, study, students will have the skills to be successful managers in their chosen area. Organizations that hire Centennial College graduates: Delta Hotels & Resorts, Fairmont Hotels & Resorts, Four Seasons Hotels & Resorts, InterContinental Hotel Group, Marriott Hotels & Resorts, Starwood Hotels & Resorts, Hyatt Hotels & Resorts, Wyndham International and Choice Hotel.
Additionally, those who wish to continue their hotel management education may do so via articulated programs with select universities, institutes and professional associations. These partnerships allow students to apply academic credit towards further study and include: Athabasca University, Switzerlands International Hotel Management Institute, Vancouver Island University, University of New Brunswick and Royal Roads University in British Columbia.
Hotel Receptionist is a person employed in a hotel whose main duty is to answer the telephone and receive visitors. He or she either meets in person or answer through phones and provides first impression of the hotel to the guests.
Hotel industry is rapidly developing and adapting to the requirements of our modern lifestyle. Given below are some common interview questions that come up again and again during interviews for the post of hotel receptionist.
1. What roles and responsibilities lie on the shoulders of a hotel receptionist?
A hotel receptionist has to perform numerous important duties. They are responsible for answering visitor inquiries about a hotel and its services, directing visitors to their destinations, sorting and handing out mail, answering incoming calls on multi-line telephones, filing, records keeping, keyboarding and performing a variety of other office tasks, such as faxing or emailing.
2. What occupation specific tasks that you have undertaken in your previous hotel?
The occupation specific tasks that I performed in my previous hotel include handling telephone inquiries, managing customer relations and providing exemplary services. I also welcomed guests, deal with room bookings, cancellations and handled general requests made by guests during their stay.
3. How do you manage and handle unhappy customers?
It is very significant for any hotel to satisfy their customer. Sadly unhappy customers are part and parcel of running a hotel. Well, I usually handle unsatisfied customers by listening them. The main thing a disgruntled customer wants is to be heard. So I let them speak first and thereafter I try to solve their problem.
4. Why do you wish to become a hotel receptionist?
It is the most general and commonly asked interview question. One has to tell reasons as to why he or she fits into this position. You have to tell how your studies, skills, experience and personal qualities will contribute to the work of the hotel. Think of all the positive traits in your personality that makes you suitable for the job.
5. Why did you left your last job?
Do not speak badly about your previous employer. You can chivalrously answer this question by saying that there was no growth scope in my previous hotel that is why I left it. I am looking for a company with long term growth opportunities.
It is very important to be prepared for an interview. During the course of an interview, you may be asked various questions. Just one bad answer can stand out and cost you the job. So prepare well before appearing for an interview.
If you’re planning a trip to Kansas City, there’s a strong possibility that it’s an event at the Sprint Center that is bringing you to the area. From Elton John to Garth Brooks, plenty of stars have held concerts in the center. Plus, it hosts various sporting events, conventions, and other events. Whatever it is that’s bringing you to the area, finding a hotel near the Sprint Center will be high on your priority list.
Finding the right hotel isn’t as difficult as it once was. There are plenty of reasons for that, but there are two that are probably the most notable. The first is simply that there are more high-quality hotels around the downtown area and near the Sprint Center in particular than ever before. The second is that even with the rising number of accommodations available, the internet has made it easy to find the best place to stay without too much hassle. Just a few simple steps online and you can not only find the right hotel, but book it.
If you have an idea of what hotel or hotel chain you’re looking to stay in, you can go straight to their website. If not, you can use an internet search or a travel website search to start learning more. Just checking for a hotel near the Sprint Center takes a couple of seconds and will give you all the information you need to make the right decision.
You can easily narrow your searches, too. You’ll need to start by making sure you’re searching only hotels with rooms available during a particular date. Next, modify your search based on your needs or preferences. This means things like pet-friendly rooms, smoking or non-smoking rooms, and more. Find the one that matches your specific needs before you move on to the amenities. When you do, be sure to prioritize your amenities. If you never swim, you don’t need a pool but if you’re a business person who needs to stay connected you’ll want Wi-Fi access.
You should be able to list your hotel by price. Start by looking at the available rooms that fit your budget but remember that a higher price will usually get you much better service, a nicer room, and a more comfortable stay. No matter what’s going on at the Sprint Center, having a good place to stay nearby makes the event even better so be sure to take the time to really find a great hotel room.
The changes in Kansas City are amazing. Around 2007, the city underwent a massive renaissance to dramatically alter the downtown area. As a result, the city now attracts more tourists and residents than previously. As a part of the renovation project, nine blocks between the Sprint Center and the Convention Center became the Power & Light District. This dining and entertainment area offers a movie theater, Midland Theater (live performance), a variety of restaurants and bars, and more entertainment venues. Power and Light hotel options are typically on the convention center side of the district.
When you choose to stay at a Power and Light hotel, you are within walking distance of eclectic, casual, and fine dining restaurants. Steakhouses like the 801 Chophouse and the Maker’s Mark Bourbon House are fantastic for indulging in perfectly aged beef and delectable seafood. The Power & Light District also has diners like Fran’s Restaurant, acclaimed bakeries like MeMa’s Bakery, and coffee houses that can wake up your taste buds, such as Latteland Espresso and Tea. If you are looking for nightlife, there are also a wide variety of clubs and bars from which to choose.
With a jazz club feel, The Chesterfield offers live entertainment and drinks in a historically charming atmosphere. The Dubliner provides an authentic Irish pub experience in the heart of Kansas City. Hotel Nightclub is a luxury nightlife spot with amazing service and a vibrant, high energy vibe. Mosaic Lounge provides a glowing, sophisticated nightclub hang out spot. There are so many nightclubs and bars in the Power & Light District that the entire urban area is a beautiful array of colored lights at night. Staying at a Power and Light hotel lets visitors enjoy as much nightlife as they desire because their hotel is so close to the entertainment.
Also in the Power and Light District, there are spa, salon, boutique, and other entertainment opportunities for visitors and residents. There are several nearby hotels from which to choose, so you can find the one that fits your vacation plans. Perhaps the most iconic Power and Light hotel is the Marriott Downtown, which lights up the night with a building-sized computerized light show each evening. No matter what hotel you choose, the Power & Light District is a wonderland of activity, lights, and entertainment for adults on vacation. Planning a trip to the Kansas City should include this new section of downtown.
While the number of people that bring their pets along on vacation is steadily increasing every year, there are still some roadblocks that you may hit. For example, pets are not allowed in many hotels across the United States.Fortunately, there are many pet friendly places near Kansas City, including quite a few near the Sprint Center. Hotel rules vary, so it’s always important to check with the manager ahead of time to ensure that they have rooms that allow pets. In most cases, hotels that welcome pets will openly advertise that they do on their website or brochure.
In addition to finding a Sprint Center hotel that allows pets, it’s always a good idea to check for dog parks in the area. There are at least several dog parks in close proximity to Kansas City, so it shouldn’t be too difficult to find one that’s near your hotel. However, don’t forget that any public location can potentially transmit unwanted diseases and illnesses to your pet, so make sure that they are up to date on all of their vaccines before leaving for vacation. It’s recommended to take your pet in for a routine vet checkup before crossing any state lines if you plan on driving because some check points require proof of an animal’s health before they can enter the state.
If you plan going to any of the events hosted at the Sprint Center, hotel rooms really aren’t a good place for a dog to stay for the entire day. Instead, you may want to consider finding a dog boarding facility that’s located in Kansas City so that you don’t have to worry about your pet while you’re gone. Most boarding places require owners to pay on a per day basis, and many offer outdoor exercise, playtime and treats for their guests.
Your Sprint Center hotel will be located next to some really neat outdoor recreation facilities, including several state parks, like Watkins Mill, where you can take your dog out for daily exercise. Don’t forget to bring something with you to pick up pet waste, though! Missouri, just like most other states, has local laws that mandate dog owners clean up after their pets. Additionally, it’s always a good idea to bring along something that you can give your dog water with if you’re planning on staying out for more than thirty minutes. Otherwise, they may become dehydrated, especially if you’re visiting the state during the summer months.
Who does not require any vacation? All of us do feel the need of a nice holiday break to enjoy some time away from the hectic working schedule and tension-filled lifestyle. Casper Wyoming is one attraction, thanks to the beautiful mountains, ski area and many more. However, people usually do not want to run into the hassle of booking flights, hotels and transfers to and from hotels and airports. Hence, a new way has been derived to take care of all such irritating jobs. With the advent of the Internet, many service providers have come up with websites, helping the travelers to book flights, hotels and even rent a car from the comfort of their home. Their effort to make their holiday a relaxed and a stress-free experience has been successful because many holiday goers have taken full advantage of this medium for their quick booking. If you are planning to visit Casper WY for your relaxation and leisure, then online service providers will provide you with hotels in Casper Wyoming. You will be offered a list of accommodation at resorts and hotels that ensure luxurious amenities at competitive prices.
Hotel Casper Wyoming is really the best accommodation option for the travelers who wish to rest comfortably. The guests will get to spend their time at the 100% smoke free hotel. Moreover, the highlights of the hotel are comfortable accommodations, letting the vacationers enjoy the stunning views of Casper Mountain. Besides, the sophisticated design with excellent amenities and customer satisfaction service are some of the other factors that present the Casper Wyoming hotel as the most reliable INN.
In more details, the hotel in Casper take the pleasure of leaving you satisfied with your stay through their plethora of facilities that include wired and wireless high-speed Internet, spacious guest rooms that are equipped with flat panel televisions, luxurious new bedding, and restaurant and bar. What makes the Casper hotel the most admired are pleasing room service, fitness area, business center and meeting spaces.
Undoubtedly, Casper WY hotels are ideal for businessmen who visit the city for their business projects and agreements. They can plan their meeting in the hotel in order to get all the necessary facilities like conference room, projector for presentation and various other amenities.
Dont think that the hotel in Casper Wyoming is ideally targeted at businesses. The accommodation is also open for people who visit the city for holidays or family adventures. They will also be offered travel guide so that they can explore the city without any hindrance. The hotel has it all!
So, its time to party! Plan your vacation now in Casper WY and get ready to reserve your room. Just visit the site that makes your booking process quick and effective. Plus, also look for a service provider that does not charge any booking fees for making reservations.
In the present days nothing can be regarded as mysterious. Most of us do not believe in anything like paranormal activity. The progress of science has helped much to avoid such mysteries. But, is there any answer if 32 people suddenly disappeared in a single moment? Where did they go- in the air or above the sky or under the earth’s crust? The mystery related to the Grand Hotel 32 has got no answer to the mentioned question.
It was the year of 1953 and the place Williamsport CA in the United States of America. There was an event for the opening ceremony of a grand hotel in that area. The event was taken place at night and near about 32 people, including the guests and the staffs, was present in the hotel on that night. The night showed the most unforgettable event that remained as a mystery in the history of Williamsport city. The Police Department of the city got a frightening call in the morning. The police heard that all the 32 people of the Grand Hotel went missing. A thorough and methodical investigation was instantly taken by the police department. The police tried their best to find out the reason but they failed and ended up with having not a single clue. The close was then shut down after getting no result. But, the city people became very afraid because of the shocking event. Years passed and the people started to forget the event.
. But, in the year of 1993, a rich real estate businessman named Timothy Miller tried to reopen the hotel in order to make some money through using the grand hotel as a tourist haunted house. This reopening of the hotel was a kind of great success for the businessman. People thought about staying the night in the hotel so that they could experience some supernatural activities in that hotel
Among those interested people, the most curious were three local college students named Jarod Carr, Troy Belger and Rob Laden. They made a plan to pass a night in the hotel to see what mysterious could be happened there. They passed a night there and one of them boys went missing after the night. The case was then given to the head of the detective department of Williamsport. Unfortunately, he faced an unnatural death while questioning the boys. After that, the grand hotel was burned down and the legend hotel remained as shocking mystery in the history of all time.
Williamsport, PA: On May 10, 1953, police discovered that all 32 people that were in the Grand Hotel on opening night- including guests and staff – disappeared. It became an , a myth, and residents started referring to the property as .
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Rajasthan traditions hotels carry great similarity towards preventive castles, Rajput castle along with amalgamated havelis of any bygone years. This particular condition provides the maximum quantity of older hotels. There’re portion of Rajasthan vacation packages, helping you to take back to you, a component of American Indian history. You might be made welcome together with regular regal privileges at birthright hotels. Historical past Lodges within Rajasthan features its historic appeal intermingled together with modern day amenities to fit overseas along with home people. >
A lot of the historical past accommodations keep his or her age-old home furniture, to provide any additional noble impression in your sojourn. A Rajasthan holiday expended inside a historical past inn is unique together with enough time with regard to exploration. Many of the admired birthright accommodations are only inside Raipur, Udaipur, Jodhpur and also Bikaner. These kinds of accommodations were being previous noble houses and also havelis regarding noble people. Rajasthan birthright accommodations provide lavish accommodation and also temperature likely to noble houses.
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In the midst of your Manvar wilderness, encased from the crushed stone landscapes is the inspiring and secluded Manvar Tent camp. This Camp consists of colorfully ornamented 30 safari-style tents obtained in a semi-circle around the ‘durbar’ Hall. These tents provide a enormous view of the dessert lands.
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The Rajasthan holiday package provides you a stay much beyond a holiday. The history of the palaces becomes a reality. Personal attendants are gracefully dressed in traditional colorful costumes, welcoming you with melodious chants. The Rajasthan legacy hotels are a major attraction to many tourists across the globe because of its enchanting elegance.
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